Rachel is a great, talented agent who pays attention to all details. She prepares everything in advance so you don't have to worry about little or big things on the spot. She has some special skills, for instance, love letter, that will effectively walk the seller to your side. Amazing! And then she got the great experience and ethics, knowing the process in and out. She does the detailed research and competitive analysis, and take it to her heart so you can put your trust on her to get the best deal for you. I would 100% recommend Rachel to any of my friends or family to get your home-buying needs satisfied! 5-STAR, 2 thumbs up!
Rachel worked tirelessly to sell our house in Millbrae. We were under a deadline as we were moving out of state. She gave great advice and had many contacts to help us in the projects that needed to be done on the house prior to selling. She is always optimistic and professional. We are very thankful she was on our side.
Sold a Single Family home in 2016 for approximately $950K in Millbrae, CA.
+ Two agents! More perspective, knowledge and experience
+ Very responsive, dedicated and accommodating
+ Valuable insight on cost of repairs and severity of issues noted in disclosure packs
+ Strong relationships and able to provide helpful information from selling agents
+ Fun, great senses of humor and skilled with small children
Review of Rachel Ni and Jay Doker:
My wife and I, first-time home-buyers, had been “window shopping” for roughly six months, but had hesitated to commit to an agent. We had exchanged contact info with a few agents and I found their auto-generated “properties you might be interested in” emails to be rather useless in the age of Redfin.
We met Rachel and Jay at an open house they were showing. Rachel didn’t do the awkward “I could work with you” thing that many agents do and we usually dismissed with a smile and a thank you. She asked us to set up a time to meet her and Jay at their office. She promised it would be informative and said there would be “no pressure” to work with them as agents. I was skeptical, but my wife and I figured we’d give it a try since we knew it was time to take this whole home-buying thing more seriously.
The meeting turned out great. Rachel and Jay spent over an hour answering our questions and providing real value-add advice and insight into the home buying process, including reviewing a standard contract and other materials. As we were flipping through some papers, we got to a page that we could sign to formalize the agent-buyer relationship – as promised they simply said, “here’s a page you can sign if you decide you want to work with us” and left it at that.
After that first meeting, Rachel and Jay suggested we set up an afternoon on the upcoming weekend to see some houses in different areas of the peninsula. We told them broadly what we were looking for (and which cities had been our focus). They took that input and used the afternoon to expand our view of what is available in the area, showing us a variety of styles and sizes of homes across our price range, and gauging our reactions to each. They took my generally negative observations and my wife’s more constructive comments about each home we visited in stride, and after that first weekend showed a real understanding of what we liked and our priorities. We decided after that afternoon that we wanted to work with Rachel and Jay — but we never did sign any agreement, and they never brought it up again.
Over the next month, or so, we found Rachel and Jay to be incredibly helpful. Often, my wife and I would spend time on weekends going to open houses by ourselves and then follow up with Rachel and Jay if we saw something that interested us. Then, we would typically meet to see the house together late on a weekday afternoon. Often, they’d come with suggestions for a few more houses to look at – including previewing ones that were still coming to the market or that might have opened since the weekend. Overall, it was a really efficient use of time and throughout the process Rachel and Jay were both super responsive and flexible to accommodate our schedule. And, they are hilarious – you just need a few minutes with them to appreciate their back-and-forth. Our baby was also super happy being held by either of them.
As we visited each home, Rachel and Jay were really helpful at a few things that we thought were critical: (i) they pointed out potential – whether it was disregarding a worn interior that could be repainted or the ability to tear down a wall in a cramped kitchen, it helped to level-set what might otherwise be a poorly-gauged reaction by someone like me that had spent less time looking at houses; (ii) while not putting themselves out as experts, they provided high-level thoughts on the cost to renovate or do repairs. This was really important to me as I tried to gauge both how much to bid as well as what kind of “project” we might be taking on at a given house; and (iii) similarly, they provided insight into the severity of issues we observed (e.g., a cracked wall) or read in disclosure packets, telling us when we might want to walk away from big issues.
When it came time to bid, my wife and I would come up with a range and Rachel and Jay would use their relationships to provide important last-minute intel on the number of bids, etc., which helped us decide how aggressive we wanted to be. Ultimately we won the second house we bid on – at a price we felt was reasonable and we are very happy with – largely thanks to the information and guidance from Rachel and Jay.
Rachel and Jay were amazingly dedicated and high-touch throughout the process – both came to meet us every time we got together – and their commitment did not end after our winning bid. They helped us keep on top of our loan agent and the title company through closing and have continued to provide referrals to contractors etc. as we’ve explored making some changes to the house.
We highly recommend Rachel and Jay!